Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Delivery Time
We ship worldwide. After dispatch, international orders typically arrive within 7 to 12 business days, depending on your location and the shipping carrier.
In total, you can expect to receive your order within approximately 8 to 14 business days of placing it.
Please note that these are estimates, not guarantees. Delivery times may be longer during peak seasons (such as Black Friday, the holidays, and major sales periods), severe weather, or customs delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. [Edit this line: for example, "Free shipping is available on orders over $XX."]
Order Tracking
When your order ships, we will email you a tracking number. Tracking information may take 24 to 48 hours to update after dispatch. If your tracking has not updated after 3 business days, please contact us and we will look into it.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes charged by your country. These charges are set by your local authorities and are the responsibility of the customer. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you have questions.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us as soon as possible. We can only update it if your order has not yet been dispatched.
Multiple Items and Split Shipments
If you order more than one item, your products may ship separately from different locations and arrive on different days. You will receive tracking information for each shipment.
Delayed, Lost, or Damaged Orders
If your order has not arrived within 14 business days of dispatch, or it arrives damaged or incorrect, please contact us at [your support email] with your order number and, if applicable, photos of the damage. We will work with you to resolve the issue promptly through a replacement or refund, in line with our Refund Policy.
Undeliverable Packages
If a package is returned to us because of an incorrect address or because it was not collected, the customer may be responsible for the cost of reshipping.
Contact Us
If you have any questions about your order or this policy, please reach out:
Email: [your support email]
We aim to reply within 24 to 48 hours.